You are so right. If Trust was on a businesses balance sheet, they would treat it differently. So it can be marginalized until they wonder, as Starbucks has, why their same store sales are off. The answer lies in this post - right before they eyes - and they don't see it.
Great points, I think we feeling it in so many places. Many of my conversations these days are about dramatic loss of customer service, customer care as you speak of in this essay. Not only does it feel like the companies we rely on for daily services dont care, and often the people on the job dont care, probably because they are cared for by management. Sad that the people in your Starbucks sounds like they did care about their community. Maybe they will pop up a new coffee shop, No Bucks Coffee shop, with the people who used to work there.
You are so right. If Trust was on a businesses balance sheet, they would treat it differently. So it can be marginalized until they wonder, as Starbucks has, why their same store sales are off. The answer lies in this post - right before they eyes - and they don't see it.
Great points, I think we feeling it in so many places. Many of my conversations these days are about dramatic loss of customer service, customer care as you speak of in this essay. Not only does it feel like the companies we rely on for daily services dont care, and often the people on the job dont care, probably because they are cared for by management. Sad that the people in your Starbucks sounds like they did care about their community. Maybe they will pop up a new coffee shop, No Bucks Coffee shop, with the people who used to work there.
I’ve stopped going to Starbucks too. Great story.